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SAP Knowledge Base Article - PreviewSymptom
When trying to move an e-mail from Interactions in Tickets to an existing Ticket, no Tickets are available for selection.
You are using Employee Support scenerio and Ticket work center view is not assigned to you.
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Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Interaction, Employee Support , KBA , move to existing ticket , LOD-CRM-SRP , Service Request Processing , Problem
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