2637242 - Personal Data Removal Using Data Protection And Privacy

The Lead associated with a Contact is also deleted when the Contact is deleted through the Data Protection and Privacy work center.

SAP Cloud for Customer

1. Go to Data Protection and Privacy workcenter
2. Select Personal Data removal view
3. Select required Contact
4. Select Removal Data button

To check the Contact:

1. Go to Customers workcenter
2. Select Contacts
3. Search for the required Contact, it does not exist

To check the Lead:

1. Go to Sales workcenter
2. Select Leads
3. Search for the required Lead, it does not exist

Delete or depersonalize data from all transactional documents.

The processing of personal data is subject to applicable laws related to the deletion of this data when the specified, explicit, and legitimate purpose for processing this personal data has expired. If there is no longer a legitimate purpose that requires the use of personal data, it must be removed. When removing data in a data set, all referenced objects related to that data set must be removed as well.

Remove Personal Data in Contacts:

If an individual account is deleted, all appearances in any party role for this instance in transactional documents are depersonalized unless it is blocked for deletion.

• All work agreements, associated application data, and availability calendars have been successfully removed from the system for the selected entity
• The removal can be verified by accessing the Administer Data Removal Runs common task and selecting Successful Removal Runs in the Show field

Remove Personal Data in Leads:

The depersonalization function allows you to remove personal data from a business object to ensure compliance with the applicable data protection requirements. Depersonalization is only available for users with access to the Data Protection and Privacy work center. In Leads, depersonalization triggers a deletion. Once a lead is depersonalized, 

• Go to Administrators work center
• Select General Settings
• Select Data Management
• Select Deleted Data to view the deleted record

A lead cannot be depersonalized if it contains a person who is blocked for removal. If certain information needs to be retained, the relevant data can be downloaded using OData or Data Workbench before depersonalization.

This is the expected system behavior.

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