SAP Knowledge Base Article - Preview

2637297 - Use of PPF actions for status change in IT Service Management scenario - Solution Manager


  • PPF actions have been configured for use in the IT Service Management scenario (e.g. Incidents, Service Requests, Problems)
  • Facing issues with status-change PPF actions not executing or executing incorrectly
  • SLA not calculating correctly when using PPF actions for user status changes



SAP Solution Manager


SAP Solution Manager all versions


SMIN, SMPR, SMRQ, SMIS, SMIV, ZMIN, ZMPR, ZMRQ, ZMIS, ZMIV, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , SV-SMG-SUP-ISV , Service Desk for Software Partner , Problem

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