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SAP Knowledge Base Article - PreviewSymptom
-
PPF actions have been configured for use in the IT Service Management scenario (e.g. Incidents, Service Requests, Problems)
- Facing issues with status-change PPF actions not executing or executing incorrectly
- SLA not calculating correctly when using PPF actions for user status changes
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Environment
SAP Solution Manager
Product
SAP Solution Manager all versions
Keywords
SMIN, SMPR, SMRQ, SMIS, SMIV, ZMIN, ZMPR, ZMRQ, ZMIS, ZMIV, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , SV-SMG-SUP-ISV , Service Desk for Software Partner , Problem
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