Symptom
There are 7 operators in the Route Map.
Everyone has approved the requisition.
After requisition approval - Customer removes two of the operators from the requisition.
If we check the Audit trail of the requisition - Under Route map - It shows only 5 operators.
Reproducing the Issue
Create a requisition where the requisition template is associated to a Route map.
Approve the requisition proxying all the operators.
Once the requisition is approved - Verify the route map section of the audit trail.
Remove 1-2 operators from the requisition.
Verify the route map section of the audit trail.
Cause
The audit trail always updates the latest information from the requisition regardless of the information that the operators have approved the requisition.
Resolution
The audit trail always updates the latest information from the requisition and under route map it will only show the currently associated operatos in the requisition.
Keywords
KBA , LOD-SF-RCM-MAP , Routing, Route Maps & Workflows , Problem