Symptom
You notice QueryLeadIn errors in the Web Service Message Monitoring, even though you do not use the Lead scenario in your system.
Environment
SAP Hybris Cloud for Customer, Lotus Notes Add-In installed
Reproducing the Issue
- Open the Administrator work center.
- Go to the Web Service Message Monitoring.
- You notice errors with QueryLeadIn.
Cause
The Lotus Notes Add-In can trigger such calls, if it is installed.
Resolution
Deactivate the Leads section in the Preferences menu of the Lotus Notes add-In. This action cannot be done centrally for every user, so it has to be deactivated individually.
Keywords
QueryLeadIn, Lotus Notes, Web Service Message Monitoring , KBA , lotus notes , web service message monitoring , queryleadin , LOD-CRM-GW-LN , Lotus Notes , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions