SAP Knowledge Base Article - Public

2637869 - unable to determine country of employment error - Onboarding 1.0


  • Customer Reported unable to determine country of employment error.
  • When Manager or HR finish the Verification Hiring Step, and then the New Hire try to get in to the New Hire Wizard I get the next error, also happens when the Manager  try to start the Orientation step:
  • "ERROR: Cannot continue. Unable to determine country of employment. Please report this error to your hiring manager or HR department. Closing this message will end your session."


 SAP SuccessFactors Onboarding


For Implementation Partner(s), and Consultant(s)

  1. Please use the correct KEY for the property of Country in Corporate Structure Level 1 (Company).
  2.  If You had "Country" instead of "DivCountry" with LookUp type, it will not work and this error will be thrown.
  3. Please make ensure the authentication user maintained in Super Admin--features---bizx connection should have proper read, write audit config permission in RBP.
  4. In Super Admin -> Processes, Verify that "Process Type" is not blank. Client do not have access to Super admin, reach out to support team to verify this.


 On Borading, OBD, Onboarding 1.0, SuccessFactors , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , How To


SAP SuccessFactors Onboarding all versions