Symptom
You are creating a sales quote with an account that has multiple relationships of type Has Ship-To Party or Is Ship-To Party (visible in the Relationship view of the account). You expected to see the warning message "Check the default party role Ship-To. Alternative determination results".
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
-
Go to the Sales work center.
- Open the Sales Quote view.
- Click in the New button.
- Select account ABC (where ABC stands as the ID of an account with multiple relationships of type Ship-To Party or Is Ship-To Party).
- Fill in other mandatory fields.
- Click in Save or Save and Open.
You expected to see the warning message "Check the default party role Ship-To. Alternative determination results".
Cause
1) You have suppressed the severity warning message of ID 011 "AP_RC_PARTY_PROC_LIB - Check the default party role &1. Alternative determination results: &2" in the Message Severity Configuration hyperlink of the Sales Quote fine-tuning activity in the Business Configuration;
OR
2) The Business partner relationship of Account determination step of the Ship-To party role in the involved parties of sales quotes is not active in the business configuration.
Resolution
For cause number 1:
-
Go to the Business Configuration work center.
- Search for the Sales Quotes Fine-tuning activity (you can use the search field in the right).
- Open the Sales Quotes Fine-tuning activity.
- Open the Message Severity Configuration hyperlink.
- Uncheck the Suppress Message checkbox for the Message ID 011 "AP_RC_PARTY_PROC_LIB - Check the default party role &1. Alternative determination results: &2".
- Click in the Save and Close button.
For cause number 2:
- Go to the Business Configuration work center.
- Search for the Sales Quotes Fine-tuning activity (you can use the search field in the right).
- Open the Sales Quotes Fine-tuning activity.
- Open the Maintain Involved Parties hyperlink.
- Select the Ship-To line.
- Click in the Maintain Determinations button.
- Check the Active checkbox of the Step 10 "Business partner relationship of Account".
Keywords
Sales Quote AP_RC_PARTY_PROC_LIB Check the default party role &1. Alternative determination results: &2 Check the default party role Ship-To. Alternative determination results Business Configuration Warning message , KBA , LOD-LE-CQP , Customer Quote Processing , How To