SAP Knowledge Base Article - Preview

2637952 - Partner unable to use Expert Chat for end user customer cases - SAP for Me


  • Not able to use VAR customer expert chat in support portal
  • VAR-delivered support partners cannot log Expert Chat for end user customers
  • Expert Chat incidents during Go-live with Solution Manager for VAR
  • How are expert chats handled when partner has a block on installation?
  • Partner is using the VAR service desk Go-Live feature to block incident/case creation for end user customer



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partners , VAR , incident management , blocks , blocking , go-live , logging incidents , support tickets , Var-d , KBA , XX-SER-FORME , SAP for Me , Problem

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