SAP Knowledge Base Article - Preview

2637952 - Partners unable to use Expert Chat for end user customer incidents - SAP ONE Support Launchpad

Symptom

  • Not able to use VAR customer expert chat in support portal
  • VAR cannot log Expert Chat for end user customers
  • Expert Chat incidents during Go-live with Solution Manager for VAR
  • How are expert chats handled when partner has a block on installation?
  • Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer


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Environment

SAP ONE Support Launchpad https://launchpad.support.sap.com/

Keywords

partners , VAR , incident management , blocks , blocking , go-live , logging incidents , support tickets , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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