SAP Knowledge Base Article - Preview

2637952 - Partner unable to use Expert Chat for end user customer cases - SAP for Me

Symptom

  • Not able to use VAR customer expert chat in support portal
  • VAR-delivered support partners cannot log Expert Chat for end user customers
  • Expert Chat incidents during Go-live with Solution Manager for VAR
  • How are expert chats handled when partner has a block on installation?
  • Partner is using the VAR service desk Go-Live feature to block incident/case creation for end user customer


Read more...

Environment

SAP for Me

Keywords

partners , VAR , incident management , blocks , blocking , go-live , logging incidents , support tickets , Var-d , KBA , XX-SER-FORME , SAP for Me , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.