Symptom
- VAR Partner not able to use Schedule an Expert option
- VAR Partner cannot book a Schedule an Expert session under end user customer number
- Schedule an Expert during Go-live with Solution Manager for VAR
- How are Schedule an Expert incidents/cases handled when partner has a block on the end user's installations?
- Partner is using the VAR service desk Go-Live feature to block incident creation for end user customer
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Environment
SAP for Me
Keywords
partners , VAR , incident management , blocks , blocking , go-live , logging incidents , support tickets , SaE , book now , , KBA , XX-SER-FORME , SAP for Me , Problem
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