Symptom
You notice Application Errors for the Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut in the Web Service Message Monitoring view in Administrator work center.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Administrator work center
- Go to General Settings view
- Under the section System Administration, select Web Service Message Monitoring
- Show All
- Find the Application Error with the below:
- Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut
Direction: Outgoing
Error Text: Application exception occurred!
Cause
This Message is regarding your IT Contacts. The Contact Details may not have been maintained correctly in the Service Control Center work center.
Resolution
You may check the below to understand if the IT Contacts are maintained correctly in the system.
- Go to Service Control Center work center
- Go to Contact Details view
If not, Change/Create the IT Contacts accordingly.
In any case you can Cancel this Application Error Message for Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut by following the below steps:
- Go to Administrator work center
- Go to General Settings view
- Under the section System Administration, select Web Service Message Monitoring
- Show All
- Find the Application Error with the below:
- Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut
Direction: Outgoing
Error Text: Application exception occurred! - Highlight the entry and select Cancel -> Selected
The status of this Message is changed to Canceled.
Keywords
Application Error, ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut, Web Service Message Monitoring, Service Control Center, Contact Details , KBA , controlcentermanagecustomerviewofsapserv , service control center , contact details , controlcentermanagecustomerview , SRD-CC-CI-CCS , ByD Service Control Center , Problem