SAP Knowledge Base Article - Public

2638209 - How to Add Custom Column in Document Center - Onboarding 1.0


How to add a custom column in the Document Center result section


SAP SuccessFactors Onboarding 1.0


For Live Customer(s), Implementation Partner(s), and Consultant(s)

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2638209 - Add Custom Column in Document Center
  • Component: LOD-SF-OBD-DOC

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Data Dictionary Key and Label/Field Name
    • [Insert Label/Field Name]
    • [Insert Data Dictionary Key]
  1. Approval to Add a Custom Column in Document Center
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


  • Turn-around time to facilitate the request is 2 days to 15 days for the changes to reflect on your system
  • Only the standard columns will show in the export file (To Excel)
  • We highly advice to test it first in a preview/staging environment before implementing the request in Production 

For SAP SuccessFactors Cloud Product Support

Please use the instruction manual on how to proceed, in the internal note


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