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SAP Knowledge Base Article - PreviewSymptom
You have scoped employee support in your system and you don’t want incoming emails to be automatically converted into tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Employee Support, Ticket Creation, Ticket, Service, Un-asscoiated email , KBA , ticket creation , un-associated email , employee support , tickets , service ,
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