SAP Knowledge Base Article - Public

2638299 - Lead Not Created from Sales Campaign


The Sales Campaign does not generate a Lead ID for a specific Account.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1.  Go to the Sales Campaign work center.
  2.  Go to the Campaigns view.
  3.  Open the Campaign ABC (ABC represents the Campaign ID).
  4.  Go to the Execution Details facet.
  5.  See that Account XYZ (XYZ represents the Account ID) has performed an action, but no Lead related to this Campaign was created for the Account.


The Account XYZ already has a Lead created from campaign source, hence a new Lead created from a new Campaign for the same Account will not be created.


This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

See Also

Sales Campaign


Campaign, Lead, Source, Action, Target Group , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions