SAP Knowledge Base Article - Public

2638351 - Application Error when updating Ok to Rehire field

Symptom

  • When trying to update the "Ok To Rehire" field from "NO" to "YES", an error dialogue appears with an application error.
  • Unable to change "Ok To Rehire" field in Employment Details due to error message showing
  • Fingerprint=d18862f91f8593c4bce50314e915cd159ba665e4

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to the Employee's profile
  2. Search for Employment Details portlet
  3. Select Edit and change the value of "Ok to Rehire" from NO to YES
  4. Save, you will receive the error

Cause

  • The Job Information data is missing from the profile.
  • If you check the Job Information portlet it is empty or it is corrupted.
  • This information is required in order to rehire the employee.

Resolution

  1. Go to Admin Center
  2. Search for Import Employee Data
  3. Under "Select the action you want to perform" select "Download Template".
  4. Download the Employment Details, Job History and Termination Details.
  5. Fill all the required fields. Remember that the start date from the Employment Details and Job History must match.
  6. Import in the following order:

    • Employment Details
    • Job History
    • Termination Details

Note:

When you create an employee via import, you need to import some required templates in order, otherwise the system can create inconsistencies if the Employee Central data is not complete.

  1. Basic Import
  2. Biographical Information Import
  3. Employment Details Import
  4. Job History Import
  5. Personal Information Import
  6. Compensation Info Import

See Also

2080146 - Employee Data Import Steps - Creating Users via Imports

Keywords

SF, Success Factors, EC, timestamp, time stamp , KBA , LOD-SF-EC-EMP , Employment Information (Employment Details) , LOD-SF-EC-JOB , Job Information , Problem

Product

SAP SuccessFactors Employee Central all versions