2638434 - Compensation - Worksheet gets grayed out and Records Disappear upon Saving the Changes

When we make changes to worksheet and save it Worksheet gets grayed out and Records Disappear. We will have to navigate away and open the worksheet again to see the records. What is the reason for such behavior?

Successfactors Compensation

Step 1:Compensation planner opens the worksheet to review/modify the salary increases (the information is available).

Step 2:When the Compensation planner saves changes, then the information disappears.

• If starting point of the eligibility is by default ineligible and when the Mass Update Job with Reapply Eligibility is run, it will refresh all the user's eligibility to default which is ineligible hence records are removed from worksheet till the job runs which is expected behavior.
• And records are added again upon successful completion of applying eligibility rules.

This is expected behavior and only way to avoid witnessing this issue is that no one should be accessing the worksheets when the Reapply Eligibility or Mass Update jobs are running.

worksheet grayed out records disappear save changes reapply eligibility mass update , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Core 1802