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2638470 - Agentry SMP SDK 3.0 clients disconnect between networks causes Error 11 - does not reconnect automatically


  • Often an Error 11 shows up and the SMP Agentry application (Ex: Work Manager or others) cannot communicate to the SMP Server
    • Restarting the SMP 3.0 Server may solve the issue and it may happen again
    • The issue seen by the user is random, can occur at any given point in time
  • For the Agentry application like Work Manager, when this error occurs the user/critical information is delayed/lost from push messages
  • When using an Android device in Airplane mode and the transmit screen is opened, the user experiences that the client is not receiving keep-alive messages from the server and will try to send an EnablePush message
    • The EnablePush will fail since the device is in Airplane mode
    • This failure is handled differently if the transmit screen had been closed - An Error message will appear on the transmit screen
      • If the transmit screen is closed and the user waits for the timeout period (serverInactiveTimeoutOverride in TransmitConfiguration.ini)
        • The Agentry Android client will stop attempting to reconnect to the server, even if airplane mode is disabled and device reconnects to a valid network (phone network)
      • If the transmit screen is closed before the client notices the lack of keep-alive messages, the problem will not exist



  • No reverse proxy
  • Android Devices (Example) 
    • Samsung Galaxy A3 with Android version 5.1.1
    • Samsung Galaxy A3 with Android version 6.0.1
    • Samsung Core Prime with Android version 5.1.1
    • Samsung Core Prime with Android version 5.0.2
  • Devices uses both WiFi and Mobile Network (users are moving around the area, so the devices switches between networks)
  • SAP Work Manager (Example Agentry app)
  • SAP Mobile Platform SDK 3.0 SP13 PL05
  • SAP Mobile Platform Runtime Server 3.0 SP11 PL05


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