SAP Knowledge Base Article - Public

2638493 - Duplicate Checks are Unexpectedly not Returning any Results during Lead Creation

Symptom

When you are creating a New Lead, the Leads duplicate check does not show duplicated Leads.

Environment

SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Lead view.
  3. Click New.
  4. In the QuickCreate window.
  5. Maintain AAA, BBB, and CCC (AAA, BBB, and CCC represents the fields of your choice whose values are identical to existing Leads).
  6. Click the Check for Duplicated button.

Results: The Duplicate Check returns non of the existing Leads. The new Lead can be saved with identical data.

Cause

The fields you maintained in the QuickCreate are Custom Fields.

Resolution

Extension Fields are not included in the Duplicate Check runs. Duplicate checks based on custom field values are not supported.

Keywords

Lead, Leads, Duplicate check, weightage, Lead creation, Extension Fields. , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions