SAP Knowledge Base Article - Public

2638700 - Start Personalization Option Missing


You are unable to find 'Start Personalization' option in the User menu.


SAP Business Bydesign

SAP Cloud for Customer

Reproducing the Issue

  1. Log into the system
  2. Click on the User menu icon
  3. 'Start Personalization' is missing


This is because the option to Personalize is disabled in the Company Settings.


To resolve the issue follow the below mentioned steps:

  1. Click on the User menu icon
  2. Go to the Settings
  3. Navigate to the Company Settings
  4. Disable the setting 'Disable User Personalization Feature'


Start Personalization, Missing, Company Setting , KBA , personalization button , adapt , AP-RC-UIF-RT , UI Framework Runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions