The User who receives a notification in the system does not get an E-Mail for this notification.
SAP Hybris Cloud for Customer
Reproducing the Issue
You maintained a Workflow Rule, which sends a Notification to User ABC (ABC represents the User ID) whenever Ticket XYZ (XYZ represents the Ticket ID) is edited and saved.
Go to the Service work center.
Select the Tickets view.
Open Ticket XYZ.
Select the Edit button.
Make any change in the Ticket.
Select the Save button.
Log in to the system with User ABC.
You can see that the User received a notification in the system but they did not receive an E-Mail.
User XYZ is not subscribed to E-Mail for these notifications.
Log in to the system as User ABC.
Select the Notifications icon from the Toolbar.
Select the Subscribe to E-Mail button in the Notification.
Once these changes were made, the User will receive an E-Mail for these notifications.
Notification E-Mail Email not sent received , KBA , SRD-CC , Cross Components , Problem