SAP Knowledge Base Article - Preview

2639115 - RBP Configuration requirements for Profile and OrgChart on Mobile app [SF MOB]


  • Receiving "Feature Unavailable. Please contact your Company's IT Department" error when accessing Profile or Org Chart
  • Direct Reports show as zero in both the Org Chart and Team tab
  • User names not being displayed.
  • Users cannot access their own profile
  • A Manager user cannot see Team tab
  • A Manager user cannot see their direct reports displayed in Org Chart, even if the number of direct reports is correct
  • How to hide Matrix Manager in Org Chart?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Mobile


SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Mobile all versions


org chart not working, orgchart error, RBP mobile orgchart, zero direct reports, team members size, teamMembersSize, Fail to fetch data , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.