2639269 - Incident Prioritization for "Employee Central Payroll Operations"

Analyzing the business impact and judging the right priority for "Employee Central Payroll Operations" support cases.

To ensure quality support and provide healthy service levels for all our customers, the priority of cases reported will be judged based on the business impact of the issue. This KBA article outlines the principles that should be used to determine case priority.

Employee Central Payroll Systems issues are categorized as follows:

• Application specific
• Database related
• OS (Operating System) 
• Network
• Backup & Storage

Incident Prioritization, ECP, Cloud Payroll, Performance tuning for EC Payroll, Client Copies, Client Refresh, ECP system refresh, Transport management , KBA , LOD-EC-ECP-OPS , Employee Central Payroll Operations , LOD-SF-INT , Integrations , How To