SAP Knowledge Base Article - Preview

2639269 - Incident Prioritization for "Employee Central Payroll Operations"


Analyzing the business impact and Judging the right priority for "Employee Central Payroll Operations" support cases.

To ensure quality support and provide healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the case priority.



Employee Central Payroll Systems issues are categorized as below:

  • Application specific
  • Database related
  • OS (Operating System) 
  • Network
  • Backup & Storage


Incident Prioritization, ECP, Cloud Payroll, Performance tuning for EC Payroll, Client Copies, Client Refresh, ECP system refresh, Transport management , KBA , LOD-SF-INT-PAY , please use LOD-EC-GCP-PY* , LOD-SF-INT , Integrations , How To

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