SAP Knowledge Base Article - Public

2639776 - Item Substitution Not Triggering for Retraining in SuccessFactors Learning

Symptom

After completing a item that is a substitute for a retraining, the initial retraining is complete, however when the retraining comes back up, it does not auto-complete.

Environment

SAP SuccessFactors Learning

Cause

This is expected behavior.

Resolution

The two ways a Substitution will complete is:

  • When a item is added to the learning plan and the substitution is competed in Learning history
  • If both items are assigned and the substitute completed

Retraining does not reassign courses once it is originally assigned. Since it is not reassigned, or added to the learning plan when retraining is due, the item will not completed.

Keywords

SF, success factors, Item Substitute, LMS Item, Substitute Credit, Credit, Learning Plan, autocomplete , KBA , LOD-SF-LMS-ITE , Items , Product Enhancement

Product

SAP SuccessFactors Learning all versions