SAP Knowledge Base Article - Preview

2639795 - Outbound Phone Call Not Saved In Ticket

Symptom

You have triggered an outbound call from the ticket list but the phone call was not recorded in the ticket.


Read more...

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1811

Keywords

Phone Call, Ticket, Outbound Call, Account , KBA , LOD-CRM-LA , Live Activity , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.