2639866 - 'SCRIPT5: Access is denied' error when editing a document from tester worklist

You work with Solution Manager. When you open a document from the tester worklist, the pop-up opens but the CRM Web UI becomes unresponsive. Some application buttons, like save or cancel, do not respond when editing a document. If you press F12 to get the browser console in the "developer tools", you see error SCRIPT5: Access is denied.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

SAP Solution Manager 7.2

Unable, defects correction, ZMIN, SMIN, Tester, Worklist , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-TWB , Test Management , Problem