SAP Knowledge Base Article - Preview

2640260 - Steps to install C4C CTI Client and SAP Contact Center Connector (Click2Call)

Symptom

  • You need the integrate Hybris Cloud for Customer CTI and SAP Contact Center Connection
  • Business requires the new Click-to-Call feature in C4C


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Environment

  • SAP Contact Center 7.0
  • SAP Hybris Cloud for Customer
  • SAP HYBRIS C4C

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808 ; SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, CTI, Click2Call , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

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