SAP Knowledge Base Article - Public

2640261 - Support Case has been Opened for Another Product


A ticket has been opened for a product other than SAP SuccessFactors

Reproducing the Issue

When Support Engineers try to access the system, they are unable to gain access. System ID is not known in SuccessFactors system.


As SAP SuccessFactors Support can only work on issues with SuccessFactors, please open a case/ ticket directly with the Support team for that specific product. For more information on SAP products you can do a search on


SuccessFactors Support , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-SCM , Succession Management , How To


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