SAP Knowledge Base Article - Public

2640309 - "Top-Level Hierarchy Node Missing" Error During Migration of Account Hierarchy


When trying to migrate account hierarchies using the migration tool, the tool raises error messages in the simulation step:

Top-level hierarchy node missing


Referenced node GROUP does not exist


SAP Hybris Cloud for Customer - all versions.

Reproducing the Issue

  1. Access Business Configuration work center.
  2. In the Overview view, search for the activity Migration of Account Hierarchies.
  3. Open the activity and click on Migrate Account Hierarchies Using the Migration Tool.
  4. Click on Upload and upload the migration template.
  5. Select the uploaded file in the file list and click on Execute Migration -> Step by Step.
  6. Proceed to the step 3 - Simulation.
  7. After the simulation, the errors are raised.


These errors are raised because there is not an account in the template which does not have a parent.


To migrate an account hierarchy, there must be an account which is not child of any other account in the template.

This should be maintained in the Accounts sheet of the template, following the below example:

Account ABC is parent of DEF and XYZ.

In the template, the Accounts sheet should look like the following:

Hierarchy ID* Account ID* Parent Account
Hierarchy1 ABC
Hierarchy1 DEF ABC
Hierarchy1 XYZ ABC

In this example, Hierarchy1 represents the ID of the hierarchy, and the first row of the table is the header of the migration template.


hierarchies, migration, relationship , KBA , LOD-LE-MIG-CNT , LEAP Migration Content , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions