SAP Knowledge Base Article - Preview

2640364 - Downloading C4C CTI Client Adapter

Symptom

  • Online documentation for "SAP Cloud for Customer Integration (C4C)" mentions one of the pre-requisites to be "SAP CRM CTI Adaptor (SAPCODCTIClientAdapterSetup.exe) is available in SAP CRM OnDemand software delivery."
  • Users are unable to download the file or find the location to download the file from

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Contact Center 7.0
  • SAP Hybris Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, CTI, Click2Call , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , How To

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