A custom filter created to search job postings is not returning any jobs, even although there are jobs meeting the criteria.
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SuccessFactors Recruiting Management
Usually, this is caused by the wrong configuration in JRDM.
When a custom filter is created, sometimes on the Job Requisition Template the field being used might be a custom picklist using the same picklist ID, where it should be the custom filter.
Job Requisition Template has a field called "requiredTravel" (labeled: Travel Requirements) and it is uses a picklist called "travel", and this information needs to be made filterable in career site.
A new filter is created (filter1), configured in provisioning to be called "Travel Requirements", and it will use the picklist called "travel".
- Verify if the field being used in JRDM is the specific filter, and not another custom picklist with same label;
- Confirm if the filter is being filled when creating the Job Requisition, or any other field with similar name/label;
- Make sure the filter field is being used correctly (According to Implementation Guide).
Standard Field ID: filter1-15
Field Type: picklist
- Can be made searchable on candidate-facing career sites
- If searchable, appears in other requisition search dialogue boxes, such as Forward Candidate to Requisition search
- Should be configured as required, and use a picklist value of N/A or similar if clients want to be optional. Leaving this field unrequired can cause grey Application Error pop ups in unexpected places
- Labels and picklist associations must be configured in Provisioning > Internal and External Applicant Status Settings
- Should have a picklist defined in the XML even though the controlling picklist is set up in Provisioning. This will produce a warning message upon XML upload but will not block upload. XML picklist definition is necessary for some token rendering, report rendering and API interaction
- Supports cascading (parent-child) picklists up to six levels deep
*Keep in mind that, if multiple templates for Job Requisitions are being used, changes will have to be made in all of them;
**Also keep in mind that, those changes will take effect on newly created Job Requisitions; For older Job Requisitions, the information in this newly created filter must be entered on each one.
Following Example Above:
"Filter1" must be added in JRDM to replace the "requiredTravel" to be searchable.
standard filter, recruiting, searchable, no results, career site , KBA , LOD-SF-RCM , Recruiting Management , Problem