SAP Knowledge Base Article - Public

2640785 - When Viewing Job Profiles via Families and Roles, HTML tags are displayed - Recruiting Management

Symptom

  • When creating a job requisition and selecting a job profile using "Browse Families and Roles", the job profile is displaying HTML code.
  • The HTML tags can also be seen wherever the job description is shown in the system such as the Career Worksheet.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

Environment

  • SuccessFactors Recruiting
  • SuccessFactors Career Worksheet

Reproducing the Issue

  1. Navigate to Recruiting
  2. Create new Requisition
  3. Select "Browse Families and Roles" > Select any option > Click on Role
  4. You will see the Job description with HTML displayed

Cause

We have stopped supporting HTML to prevent XSS (Cross Site Scripting). Documentation-wise, HTML was not supported officially. Customers may attempt to use it but if any issues are encountered, we do not provide official support.

Please note that this change was made to prevent security vulnerabilities.

Resolution

You may update the families and roles to remove the HTML tags. As for the best format, it is recommended to use plain text, such as what you get out of notepad to avoid any formatting issues.

To edit the Job Description directly go to:

  1. Admin Center 
  2. Families & Roles
  3. Open the Family > open the Role
  4. Click on 'Edit Properties':

Test description for Job Role.png

  • Here you can edit the description. Be sure to use a plain text editor such as Notepad or Notepad++ to copy the text from.
  • Once you click on save the description will update without the HTML tags.

If you believe having such functionality would be a good feature for Recruiting Management module, please submit this idea to our Influence Page, where you can submit an idea or search and vote for existing ideas that you consider relevant in the Influence Page, so they can become an enhancement for future product versions. 

The following KBA addresses how to submit Enhancement Requests: 2090228 – How to submit enhancement requests for SAP SuccessFactors products. 

See Also

  • 2720618 - Job Profile Builder Integration - Recruiting Management
  • 3003258 - Update Job Profile under Job requisition - Recruiting Management

Keywords

Create requisition, browse families and roles, HTML, job profile, job description, Recruiting, Job Profile description, Career Worksheet , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-TIH-JPB , Job Profile Builder , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Succession & Development all versions