SAP Knowledge Base Article - Public

2640860 - Ticket ID Does Not Appear Under Survey Results

Symptom

When you go to the Survey Results facet of an individual customer, the ticket ID is not diplayed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Individual Customers view.
  3. Open Ticket ABC.
  4. Go to the Survey Results facet.
  5. Select Ticket on the dropdown.
  6. The only ID available is the Survey ID.

Resolution

This is the standard system behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Survey Results; Individual Customers; Ticket; , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions