Symptom
When you go to the Survey Results facet of an individual customer, the ticket ID is not diplayed.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Customers work center.
- Go to the Individual Customers view.
- Open Ticket ABC.
- Go to the Survey Results facet.
- Select Ticket on the dropdown.
- The only ID available is the Survey ID.
Resolution
This is the standard system behavior.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
Keywords
Survey Results; Individual Customers; Ticket; , KBA , LOD-CRM-ACC , Account , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions