SAP Knowledge Base Article - Public

2640891 - Unable to add items to surveys

Symptom

You are unable to add items to a survey.

When you go to the "Item Usage" tab of a questionnaire survey, the option to add items is not displayed.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. In Learning Administration, go to Learning > Questionnaire Surveys
  2. Search and open the survey.
  3. Go to the "Item Usage" tab.
  4. You can't see the option to add items.

view_mode.png

Cause

You opened the survey in the "View Mode", as you can see in the screenshot above:

> Search > Search Results > View Item Usage

Resolution

Access the survey in the "Edit Mode" to add items:

edit_mode.png

When you search for the survey, you will see 2 icons for each results. The icon with the magnifier represents the "View Mode" and the icon with the pencil represents the "Edit Mode".

mode.png

Keywords

questionnaire survey, add, lms, learning, , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-EVA , Surveys , Problem

Product

SAP SuccessFactors Learning all versions