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2640942 - Unable to renew maintenance certificate due to inactive/expired maintenance contract - SAP ONE Support Launchpad

Symptom

  • Cannot create a new maintenance certificate
  • Need to generate a new maintenance certificate
  • Not possible to generate a valid maintenance certificate
  • Why is the renew maintenance certificate option missing?
  • SAP Solution Manager auto update feature not updating the date of the maintenance certificate in SLICENSE.
  • The renew option is missing while trying to manually renew a Maintenance Certificate in Launchpad (see KBA 1898812)
  • License Keys application displays: You do not have a maintenance contract for this installation. Details in KBA.

    MaintenanceContractError.png


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Environment

Keywords

contract limited , no data , expired contract , expired maintenance , contract issue , old WARNING: You do not have a maintenance contract for this installation. Please contact SAP Contracts to arrange for a Maintenance Contract. ,  , KBA , XX-SER-LIKEY , License keys for SAP systems , Problem

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