SAP Knowledge Base Article - Preview

2641037 - CRM IC: Ready button greyed out/workmode not selectable due to missing communication from server to the browser


  • Ready/Not Ready buttons are greyed out
  • Telephony integration is not working
  • You are not able to change the work mode



  • SAP Customer Relationship Management 7.0
  • SAP enhancement packages for SAP CRM
  • SAP S/4HANA for Customer Management


SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions


APC , KBA , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-FRW , Framework , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-CHA-CHT , Chat Integration , Problem

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