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SAP Knowledge Base Article - PreviewSymptom
You are not able to add text in Portal reply option as it is grayed out in Responsive UI /Fiori Client.
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Environment
SAP Cloud for customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Portal reply, grayed, Fiori, RUI, ticket , KBA , portal , portal reply grayed fiori rui ticket , greyed , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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