SAP Knowledge Base Article - Public

2641309 - It's Not Possible to Add an Activity or Create Follow-up Lead to a Campaign


You want to add an Activity or create follow-up documents such as Lead to a Campaign; but the buttons to add the Activities (Phone Calls, Tasks, E-Mails) are greyed out.


SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: a Campaign ABC in status Planned (ABC is the name of the Campaign).

  1. Go to the Sales Campaign workcenter.
  2. Go to the Campaigns view.
  3. Open the Campaign ABC.
  4. Go to the Activities facet.

Result: the buttons to add any Activity (Phone Calls, Tasks, E-Mails) are all greyed out.


The Campaign ABC is in status Planned or In Approval, etc.

Activities and follow-up documents such as Lead can only be added to Campaigns in status Active. This is the designed system behaviour.


You need to activate the Campaign ABC before you can add an Activity:

  1. Follow steps 1-3 as per above.
  2. Click the button Actions and then choose Activate.


campaign, activities, phone call, task, e-mail, planned, active , KBA , LOD-LE-MKT-CPG , Obsolete - Use LOD-CRM-MKT-CAM , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions