2641411 - RUI Ticket Follow-Up Document Creation

When using RUI and clicking in the plus button (+) , only a few Business Objects can be created.

SAP Cloud For Customer

1. Go to the Service work center.
2. Select the Tickets view.
3. Open Ticket ABC (ABC represents the name of the Ticket).
4. Click in the plus button (+) , you are only able to create some specific Business Objects.

Only the following follow-up Documents can be created:

For Service Tickets:

• Lead
• Opportunity
• Sales Quote
• Ticket

For Work Ticket:

• Lead
• Opportunity
• Work Order

Any other Business Objects cannot be created via this feature.

If you would like to see this behaviour changed in the system, you have two options below.

1. You would like your company or an SAP Partner to implement the feature/functionality into your environment, e.g. by using the SAP Cloud Application Studio for custom coding
2. You would like to wait for SAP to potentially add this feature / functionality into the Standard Product.
   This program is related to Products and Solutions. Ideas are reviewed by SAP Product Management. Votes help to prioritize ideas along with other important selection criteria such as:

• DESIRABILITY: How many customers voted for this? How many customers will benefit from it?
• VIABILITY: Is this Improvement Request globally relevant? Is this in alignment with SAP’s strategy for the product?
• FEASIBILITY: Is the development effort realistic?  Is this request achievable within the product’s architecture?
  
  All ideas are welcome and valuable. However please note that the volume of ideas will usually be much higher than the scope of what we can accomplish on our product development roadmap. 

In case you choose option 1:

Reach out to the responsible decision maker within your company.

Your company may reach out to an SAP partner of your choice. You may like to consult the Partnerfinder.

In case you choose option 2:

In order for you to directly get in contact with the decision makers in SAP Product Management, please submit your enhancement request via the SAP Continuous Influence sites: SAP Cloud for Customer Sales or Service.

Tickets; Plus; Follow-up; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions