SAP Knowledge Base Article - Public

2641411 - RUI Ticket Follow-Up Document Creation


When using RUI and clicking in the plus button (+) , only a few Business Objects can be created.


SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ABC (ABC represents the name of the Ticket).
  4. Click in the plus button (+) , you are only able to create some specific Business Objects.


Only the following follow-up Documents can be created:

For Service Tickets:

  • Lead
  • Opportunity
  • Sales Quote
  • Ticket

For Work Ticket:

  • Lead
  • Opportunity
  • Work Order

Any other Business Objects cannot be created via this feature.


At the moment this the expected behavior for the Tickets scenario. In case you have a request for a different behavior, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center. Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

You can find more details about the services offered by Cloud Service Center on You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


Tickets; Plus; Follow-up; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions