SAP Knowledge Base Article - Public

2641505 - Moving candidate to hired status is not closing Job Requisition - Recruiting Management

Symptom

When candidate is moved to Hired status, the Job Requisition is not closing automatically as expected.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Cause

For this scenario, we can list two possible causes:

  1. The option in Manage Recruiting Settings "When number of remaining openings becomes less than one Automatically close requisitions with status XXX" is disabled.
  2. Hired, or equivalent status in application status, belongs to a category other than "OnBoard" or "Hired"

Resolution

  1.  Enable "When number of remaining openings becomes less than one Automatically close requisitions with status XXX" option

    A. Go to Admin Center> Manage Recruiting Settings.

    B. Scroll down to "Applicant Profile Settings" or search on the page for the option and enable it (1), also, a close status must be selected (2)**.
    ** The closed status must have its value setup as 99999 (Please check this KBA for more information
    auto-close01.jpg



  2. Make sure that the Applicant Status that is equivalent to hired, belong to either "OnBoard" or "Hired" categories.

    A. Check on the talent Pipeline, which is the equivalent status for "Hired" candidates.
    auto-close02.jpg

    B. Make sure that the category which this status belongs to, by going into Admin Center> Edit Applicant Status Configuration

    C. Open the Status set being used by that Job Requisition by selecting Take Action> Edit
    auto-close03.jpg

    D. Find the Status Name (1), and make sure its category (2) is either "OnBoard" or "Hired"
    auto-close04.jpg


    E. If the category is neither "OnBoard" or "Hired", it must be changed via Provisioning. You may follow this article to change it:  215839 - How to change the application status category

See Also

2153839 - How to change the application status category

2244386 - Error moving candidate to hired status when number of openings becomes zero

Keywords

applicant, status, category, hired, not closing, moving candidate, RCM, recruiting , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions