2641582 - Customer Return Invoice Request Remains 'To Be Invoiced' even though Customer Return has been Canceled

You have canceled Customer Return by cancelling Inbound Delivery and fulfilling field Reason for Rejection on Customer Return. You expect the status of Customer Return Invoice Request to be changed to Processed while the status of Customer Return Invoice Request still remains as 'To Be Invoiced'.

SAP Business ByDesign all version

1. Go to Sales Order Work Center
2. Go to Return view
3. Select the respective Customer Return XYZ (XYZ represents for the Customer Return ID)
4. On the General tab, the Inbound Status is Not Started and the Invoice Status is Not Relevant
5. Fulfill Reason for Rejection on the item level
6. The status of Customer Return changes to Completed
7. Go to Customer Invoicing Work Center, open advanced search
8. In the Preceding Document section, choose Document ID as XYZ and Document Type as Customer Return
9. The Customer Return Invoice Request for XYZ still remains To Be Invoiced

On the Customer Return, you've changed Credited Quantity on item level to 0 which caused Invoice Status changed from 1-Not Started to 4-Not Relevant.

Hence no update message can be delivered to invoice request to update the Customer Return status.

Planned Quantity and Credited Quantity shall always stay the same on Customer Return.

Note: Changing Credited Quantity is not revertable and even though you change Credited Quantity back to the original value, it won't update the Customer Return Invoice Request status.

You can create the invoice with 0 price to remove the 'To Be Invoiced'  Customer Return Invoice Request.

2936830 - How to Cancel a Customer Return

Customer Return, Cancellation , KBA , AP-SLO , Sales Order Processing , Problem