SAP Knowledge Base Article - Preview

2641997 - A Direct Message From Twitter Does Not Re-Open an Existing Ticket

Symptom

An incoming Direct Message does not re-open a Completed Ticket.

The Direct Message creates a new Ticket instead of being added to the existing one.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins 1805

Keywords

Twitter Direct Message reopen re-open added extisting ticket create new , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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