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SAP Knowledge Base Article - PreviewSymptom
-
You are connected to SAP Contact Center Online Monitoring tool
- The "Logged On" value is different that the total count in the row under the Agent Statistics row
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Agent Statistics, OM, Online Monitoring , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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