SAP Knowledge Base Article - Preview

2642072 - Agent Statistics/Logged-On (OM) showing wrong number of agents


  • You are connected to SAP Contact Center Online Monitoring tool
  • The "Logged On" value is different that the total count in the row under the Agent Statistics row



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Agent Statistics, OM, Online Monitoring , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.