SAP Knowledge Base Article - Public

2642281 - All Accounts Filter Not Working in Tickets


You are not able to see all Accounts in Accounts value help of Tickets


SAP Cloud for customer

Reproducing the Issue

  1. Go to Service Work Center
  2. Go to Tickets View
  3. Open ticket ABC(ABC stands for Ticket number)
  4. Select Account field and click on value help
  5. Select the filter All Accounts or any filter available in the section
  6. Not all Accounts shown in the list


From 1805 release, Account field value help is filtered based on the Contact maintained in the Ticket


  • Remove contact value in the advanced search of Account value help


  • Use another field "Customer" which shows all Accounts


All accounts, count, accounts missing, Tickets, account filter , KBA , ticket , contact , sub ticket , all accounts , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808