SAP Knowledge Base Article - Preview

2642423 - Outbound Call For Sales

Symptom

The Click to Call functionality is available for Account, Individual Customers, Leads, Contacts and Tickets.

While you are assigning work centers to a Business Role, you could find Live Activity work center under Service , but you are unable to find it under Sales.

You expectation is that since Click to Call is introduced for Sales as well a different Live Activity work center should be available under Sales.


Read more...

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Click to call , service, Account , KBA , leads , contacts , tickets , LOD-CRM-SRP , Service Request Processing , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.