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SAP Knowledge Base Article - PreviewSymptom
The Click to Call functionality is available for Account, Individual Customers, Leads, Contacts and Tickets.
While you are assigning work centers to a Business Role, you could find Live Activity work center under Service , but you are unable to find it under Sales.
You expectation is that since Click to Call is introduced for Sales as well a different Live Activity work center should be available under Sales.
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Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Click to call , service, Account , KBA , leads , contacts , tickets , LOD-CRM-SRP , Service Request Processing , Problem
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