SAP Knowledge Base Article - Preview

2642442 - Customer Updated Field Does Not Work When Using External E-mail Client

Symptom

An e-mail was sent from the Ticket using External e-mail client but the 'Customer Updated' checkbox is not unchecked.Since this was an outbound e-mail this field should be unchecked.


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Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Inbound, outbound , KBA , reply , e-mail , LOD-LE-SRP , Obsolete: Please use LOD-CRM-SRP , Problem

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