/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
An e-mail was sent from the Ticket using External e-mail client but the 'Customer Updated' checkbox is not unchecked.Since this was an outbound e-mail this field should be unchecked.
Read more...
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Inbound, outbound , KBA , reply , e-mail , LOD-LE-SRP , Obsolete: Please use LOD-CRM-SRP , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)