SAP Knowledge Base Article - Preview

2642447 - Inserting image and video on custom card in SuccessFactors


  • Image is not being displayed when editing Custom Card using Popover
  • When accessing the card under Organizational Updates, it results in the error: "An application error occurred. Please try again later, or notify support if the issue keeps occurring." 
  • Error "We couldn't save changes to the custom card" in "Edit Organizational Updates" screen

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP SuccessFactors HXM Suite


SAP SuccessFactors HXM Suite all versions


Custom card, Content, Insert Image, Upload Image, Card, Manage Home Page, Organizational Updates, add video, insert video, embedded video, custom tile, INC5418822, WEF-119264
, KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT-TIL , Custom Tile/Card Issues , How To

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