SAP Knowledge Base Article - Public

2642447 - Inserting image and video on custom card in SuccessFactors


  • Image is not being displayed when editing Custom Card using Popover
  • When accessing the card under Organizational Updates, it results in the error: "An application error occurred. Please try again later, or notify support if the issue keeps occurring." 
  • Error "We couldn't save changes to the custom card" in "Edit Organizational Updates" screen

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Admin Center
  2. Search for Manage Home Page
  3. Select Organization Update
  4. Add card


Issue happens because the size of the popover content of the custom tile (more than the allowed length of 5MB).


We recommend uploading an image via the rich text editor while adding popover content to minimize the size of the content, rather than using base64 images directly in the content.

You can insert image or video in a pop up of a custom card following the steps below:

  1. Admin Center > Manage Home Page > Organizational Updates > Click on edit card
  2. Select 'Navigation' section > In Target select Popover and the template you would like
  3. Go to Content > Content toolbar > click on “…” > then click on Insert/edit image button:

  1. You can choose to use the URL of the hosted image then click on 'Ok' (If the image is not hosted, you can follow the KBA 2157471 and host it in SuccessFactors server)

  1. Or you can also upload an image from your archive.

  1. You will see the image on the content box then:

Adding video: 

The process will be the same, but you will click on Insert/edit media button:

Note: If you are following the above process, but the image is not being displayed, please make sure you are adding the Source hosted URL correctly as per KBA 2157471 or adding the local file under "Upload" tab.

If the video is not being displayed, please check 2976824 - Custom Tile Not Displaying Video Embed Code

See Also

2976824 - Custom Tile Not Displaying Video Embed Code - SAP for Me


Custom card, Content, Insert Image, Upload Image, Card, Manage Home Page, Organizational Updates, add video, insert video, embedded video, custom tile, INC5418822, WEF-119264
, KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT-TIL , Custom Tile/Card Issues , How To


SAP SuccessFactors HCM suite all versions