SAP Knowledge Base Article - Preview

2642452 - Ticket Routing Rules Not Working

Symptom

You have made the setup for the Ticket Routing Rules for Customer Support or Employee Support scenarios. However, even when all the criteria were met, the system does not assign the Team field in Ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket Routing Rules ; Employee Support ; Customer Support ; Ticket ; C4C ; BRF+ ; , KBA , ticket , c4c , employee support , brf+ , ticket routing rules , customer support , LOD-CRM-SRP , Service Request Processing , How To

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