SAP Knowledge Base Article - Public

2642896 - Survey Categories Missing


You want to create Surveys of different categories but your system shows less than you expect.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work centre.
  2. Go to the Implementation Topics view.
  3. Search and open Surveys.
  4. Click Maintain Survey Categories.

You do not see the standard Survey Categories you expect.


Surveys are not in Scope in your system.


  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click on Edit Project Scope button.
  4. Click on Next button until reach tab 3 Review Questions.
  5. Go to Sales --> Account and Activity Management --> Activity Management.
  6. Under Survey, check the question Do you want to maintain surveys in the system?.
  7. Save.

Please note that you may have to create a Change Project - this depends on your current scoping.



Survey, Category, Missing , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions