SAP Knowledge Base Article - Public

2642946 - PDF or AICC content is being downloaded instead of launching directly in the browser

Symptom

PDF or AICC content is being downloaded instead of launching directly in the browser.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. As a user, launch a PDF or AICC content in Learning >
  2. Observe that the file is downloaded instead of displayed in the browser. 

Cause

This is browser-related and not controlled by Learning.

Resolution

If you are using the Chrome browser, you can change the behavior by selecting the option 'Open PDFs in Chrome' under Privacy and security > Site settings > PDF documents.

If you are using the Edge browser, go to Privacy, search, and services > Site permissions > All permissions > PDF documents, and disable the option 'Always download PDF files'.

If you need assistance with updating this configuration or are unable to identify which setting should be updated at the browser level, please reach out to your IT team.

See Also

2310570 - Browser Settings for Online Content/Usage of SuccessFactors Learning

Keywords

chrome, PDF, browser, setting, pop-up, online, content, file, downloaded, automatically, launch, aicc, document, learning , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions