SAP Knowledge Base Article - Preview

2643589 - Managing unattended inbound queue calls when also joined to an Outbound Campaign in SAP Contact Center


  • Business requires agents to engage in Outbound Campaign "OBC"
  • Business also requires that the agents that are serving in Outbound Campaigns handle inbound calls that are waiting for long time in the queue



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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