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SAP Knowledge Base Article - PreviewSymptom
-
Business requires agents to engage in Outbound Campaign "OBC"
- Business also requires that the agents that are serving in Outbound Campaigns handle inbound calls that are waiting for long time in the queue
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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