2643600 - The "End" button in CRM IC WebClient does not end the Action Item and the interaction in a system integrated with SAP Contact Center

• Hitting the "End" button to end the ERMS action item does not end the interaction in the CRM IC Web Client
• ICI trace captures the error: "Server was unable to process request. ---> Value cannot be null. Parameter name: key"
  
• OII logs the following:
  EXC> System.ArgumentNullException: Value cannot be null.
  Parameter name: key
  at System.Collections.Concurrent.ConcurrentDictionary`2.TryGetValue(TKey key, TValue& value)
  at WicomOII.OIIState.TryGetActivity(String messageId, FolderType ft)
  at WicomOII.OIIState.GetActivity(String messageId, FolderType ft)
  at WicomOII.OIIState.GetAction(String messageId)
  at WicomOII.ActionItem.End(String actionItemId)
  at WicomOII.IciMessageService.end(String actionItemId)

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• SAP Business Communication Management Support Pack 7.0.1
• SAP Business Communication Management Support Pack 7.0.2
• SAP Business Communication Management Support Pack 7.0.3
• SAP Business Communication Management Support Pack 7.0.3.100
• SAP Business Communication Management Support Pack 7.0.4
• SAP Business Communication Management Support Pack 7.0.4.100
• SAP Business Communication Management Support Pack 7.0.5
• SAP Business Communication Management Support Pack 7.0.6
• SAP Business Communication Management Support Pack 7.0.6.100
• SAP Contact Center Support Pack 7.0.7
• SAP Contact Center Support Pack 7.0.8
• SAP Contact Center Support Pack 7.0.9
• SAP Contact Center Support Pack 7.0.10
• SAP Contact Center Feature Pack 7.0.11
• SAP Contact Center Feature Pack 7.0.12
• SAP Customer Relationship Management 7.0
• SAP enhancement package 1 for SAP CRM 7.0
• SAP enhancement package 2 for SAP CRM 7.0
• SAP enhancement package 3 for SAP CRM 7.0

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

SAP Contact Center, CCI, CRM, Action, push, Online Integration Interface, Ended, CL_CRMCMP_B_CUCOIDENT_IMPL, METH CL_CRMCMP_B_CUCOIDENT_IMPL , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA , Communication Channels , Problem